Frequently Asked Questions
Product-Related Questions
What varieties of chili/turmeric do you offer?
We offer premium varieties such as Teja, Byadagi, Kashmiri chili; and Rajapuri, Salem, Erode turmeric — all sourced from trusted Indian farms.
How do you ensure the quality and authenticity of your spices?
Our products undergo strict quality checks at every stage — from harvest to packaging — including lab testing for purity, color, aroma, and contaminants.
Are your spices organically grown or pesticide-free?
While not all are certified organic, we prioritize minimal pesticide use and partner with farmers practicing eco-friendly cultivation techniques.
What is the shelf life of your products?
Dried spices have a shelf life of 12-18 months when stored airtight, away from heat and moisture.
Do you provide product samples before bulk orders?
Yes, free or paid samples are available upon request to evaluate quality before placing large orders.
How do you handle quality control during harvesting and processing?
We use trained inspectors during harvesting, sun-drying, grinding, and packaging to maintain product standards and hygiene.
Are your spices ground fresh or pre-ground?
We offer both options — freshly ground spices and pre-ground powders — depending on buyer preference.
Export & Shipping Questions
Which countries do you export to?
We export worldwide, including the USA, Europe, Middle East, Southeast Asia, and more.
What is the typical lead time for export orders?
Lead times typically range from 2 to 4 weeks depending on order size and destination.
Do you handle customs clearance and documentation?
Yes, we provide complete export documentation including invoices, packing lists, certificates of origin, and phytosanitary certificates.
What shipping methods do you use?
We ship via sea freight, air cargo, and courier services, choosing the most efficient and cost-effective method.
How do you ensure product safety and freshness during shipping?
Our packaging is moisture-proof and airtight, and we use insulated containers when necessary to preserve freshness.
Are your products compliant with international food safety standards?
Yes, our products meet FSSAI, ISO, HACCP, and other standards required for international trade.
What is your minimum order quantity (MOQ) for export?
MOQ varies by product and packaging, typically starting at 500 kg for bulk orders and 1000 units for retail packs.
Can you provide export certificates like Phytosanitary, FSSAI, or HACCP?
Yes, we provide all necessary certificates to comply with import country regulations.
What are the payment terms for international buyers?
We accept wire transfer (T/T), L/C, and PayPal. Payment terms are negotiable depending on buyer relationship.
How do you handle damages or losses during shipping?
We ensure proper insurance coverage and assist buyers in claims processing if damage or loss occurs during transit.
Packaging-Related Questions
What packaging options are available for export?
We offer retail pouches (100g, 250g, 500g), bulk HDPE bags (5kg, 10kg, 25kg), and custom packaging solutions.
Can you customize packaging with private labels?
Yes, private label services are available to suit your branding and packaging needs.
How do you ensure packaging is moisture-proof and tamper-proof?
Our packaging uses multilayer barrier films and sealed pouches designed to preserve quality and prevent tampering.
What sizes do you offer (retail, bulk)?
Retail sizes range from 50g to 500g; bulk packaging ranges from 5kg to 25kg.
Is the packaging eco-friendly or recyclable?
We are transitioning to eco-friendly packaging and offer recyclable options on request.
Payment & Order Process
What payment methods do you accept?
We accept wire transfer (T/T), Letter of Credit (L/C), PayPal, and major international payment gateways.
Is a deposit required before order processing?
Typically a 30-50% advance deposit is required before production and shipment.
How long does order processing take after payment?
Production and packaging usually take 1-2 weeks, followed by shipping time depending on destination.
Do you offer trade credit or extended payment terms?
Extended terms may be available for established clients upon request.
Can you provide invoices and export documents promptly?
Yes, all necessary documents are provided in a timely manner to facilitate customs clearance.
Ready to Experience Premium Spices?
Get authentic Indian turmeric, chili, and other spices delivered fresh to your doorstep. Place your order today or request a sample.